About Your Local BMW Retailer | Arnold Clark Kirkcaldy

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

146 ratings and 91 comments received in the last 90 days.

03 February 2026

Service could not be better.

30 January 2026

The staff were very professional and answered all our questions about the new car and no pressure was put on us to buy. The showroom was spotless clean even as work was being carried out. All in all a very good experience.

20 January 2026

An excellent experience as always from David and the Kirkcaldy sales team.

16 January 2026

Excellent sales advisor and car tech

24 December 2025

Martin was very helpful as was Dylan and Adam. A pleasure to do business with.

20 December 2025

After purchasing the car on the Monday . Ewan kept in contact with myself and gave me a call to go through the documents that I needed to complete. Fantastic customer service again.

17 December 2025

The team at BMW Kirkcaldy - David Corstorphine were very helpful during the discussions prior to order and at handover. The number of emails sent out requiring forms to be completed and information to be provided felt intrusive.

16 December 2025

As above and the customer experience manager and other experts where full of knowledge (Shelley and Charlie).

02 December 2025

No issues at all

23 November 2025

Ewan

See all reviews

22 November 2025

Made the process easy

21 November 2025

Very, quick and well explained.

20 November 2025

Adam and his team know us and our likes ,we have bought many many new BMW's and MINI's and always come away with the feeling that our personal needs are fully met ,why go anywhere else when the service is outstanding

13 November 2025

Adam was very helpful and kept me updated on progress regularly.

04 February 2026

Excellent service from Cougar

03 February 2026

Friendly staff. Job done for agreed price

03 February 2026

As ecxpctec. Slightlydiasppointed that coutesy/hire car (a hybrid) had no electric charge on pick up.

03 February 2026

Friendly, Courteous & Knowledgable staff welcomed like you're a member of the family. Reception personnel offer various refreshments on arrival. The Service Manager took time to explain a few features on car I wasn't aware of.

01 February 2026

Was done quickly and efficiently

31 January 2026

Resent my mileage odometer on the car. It was left for a reason. Now have no record of this.

31 January 2026

See answer 2 below.

31 January 2026

The software issue was resolved

30 January 2026

Always very helpful and friendly polite staff.

29 January 2026

Great customer service, repairs handled efficiently and in a timely manner

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28 January 2026

Pick up brilliant the man who drives kdy bmw branch was brilliant came in to my house because my wife had credit card sat chatted 10 mins till wife came in very good service driver deserves pay rise 10/10 1st class thank you kdy bmw?? Mr c Dillury

28 January 2026

Smoothe, hassle free service from start to finish. Welcoming atmosphere upon arrival and departure. Extremely happy and will definitely be back again.

28 January 2026

Very professional from start to finish. Friendly and polite staff who could not be more helpful. From the initial booking to completing the service and new tyres - We were kept informed every step of the way. Immaculate showroom and toilets.

28 January 2026

Fantastic service with no quibble on what needed fixed. Kept me up to date and completed job as quickly as possible. Very impressed. This type of service will make me return to BMW Kirkcaldy!

27 January 2026

Very friendly and professional

25 January 2026

Great service

24 January 2026

Always professional and friendly

24 January 2026

Very welcoming and approachable , kept up to date with my service and repairs.

23 January 2026

The service was fast and the staff were very polite and helpful.

22 January 2026

The staff from front of house were warm, welcoming, polite and professional. Charlie was considerate and knew his stuff and put our minds at ease. The "stunt" car was magic. The work carried out on ours was more that satisfactory and it was valeted.

22 January 2026

very helpful customer service

21 January 2026

Very friendly and communication was good

19 January 2026

It was clean and friendly, and I was greeted immediately by the member of staff.

18 January 2026

I contacted the garage with a query. It cost me over £100. But in 3 months time I should have had the same work done for free.

18 January 2026

Everything was done as was said

17 January 2026

Was a very efficient service.

17 January 2026

Great informative and professional

14 January 2026

Efficient, friendly service and job carried out as requested

14 January 2026

Very helpful from the branch. Good knowledge of the models and appreciation of the spec I was looking for.

13 January 2026

Great service nothing is too much trouble

13 January 2026

Well treated no complaints

13 January 2026

Prompt service, courtesy car, friendly staff.

12 January 2026

The service was carried out quickly and efficiently and I got my car back within the timescale requested. All of the staff were very pleasant and helpful too.

11 January 2026

On time.Nice staff.

10 January 2026

Diagnosed fault , recommended solution and repaired it !

06 January 2026

Everything was carried out and completed as expected. The car wash and interior valet was done to a very high standard. The front of service lady could not have been more helpful. The foc bottle of screen wash was an unexpected bonus.

02 January 2026

Looked after from start to finish.

31 December 2025

Polite and efficient in dealings

30 December 2025

Delighted with the swift service to resolve my problems

27 December 2025

From th person that greeted you to the booking in process to receiving text message updates to eventually receiving the car back was all excellent and flawless.

24 December 2025

friendly staff, meet and greet and professional handover with work explained

22 December 2025

Car was in on wed for service 2 days later I have another service light on for rear pads only 17 miles after leaving the bmw they could have recommended do them then. Wipers are leaving streaks had asked for them to check twice via booking & handover

21 December 2025

Professional helpful staff, combined with extremely efficient service.

21 December 2025

Very satisfied

20 December 2025

Great service. Thank you.

20 December 2025

Good response to issues and accommodating with service slots

20 December 2025

Great customer service by the team.

18 December 2025

I'm kept in touch with the service of the car

16 December 2025

Everything met my expectations.

15 December 2025

We are a regular customer. They are consistently excellent.

13 December 2025

Satisfied my needs

11 December 2025

Initial inspection replacement of tyres all very prompt and efficient

11 December 2025

Friendly staff & great service

10 December 2025

Very satisfied with the experience off buying from Arnold Clark this is the third car from Arnold Clark wouldn't go anywhere else in my opinion!!

09 December 2025

Excellent

08 December 2025

Always a pleasure to visit the showroom/service centre.

07 December 2025

Considering the circumstances of a refurbishment the staff were very professional

07 December 2025

The service staff are courteous and efficient and went out of their way to be helpful including arranging to drop me off home and picking me up to collect the car.

06 December 2025

Work carried out to a high standard

06 December 2025

The staff at the dealership are pleasant, approachable and thoughtful. It's conveniently located in an easily accessible place.

03 December 2025

The service was done nicely and swiftely but the service could be more proactive by sugesting joining services where they are only a few thousend miles away.

03 December 2025

Friendly. Punctual. Gave me a lift to the train station when asked.

02 December 2025

As above

30 November 2025

Very happy and satisfied with the whole experience,even I left the car in a hurry not very clean but they cleaned and washed the car for me Thanks guys

29 November 2025

Quick efficient and first class customer service

29 November 2025

Nothing was too much trouble

28 November 2025

Everything always dealt with promptly and efficiently.

28 November 2025

Charlie was great at helping out and was friendly

27 November 2025

Quick service got a text when to come get my car came in paid picked it up easy enough car could of been cleaned better tbh is the only thing

25 November 2025

Booking was straightforward and not weeks in advance. I requested a 'waiting appointment' and they obliged. They suggested a repair time of 2 hours but the car was ready in approximately 1.5 and it was returned washed ! No complaints

23 November 2025

Explanations were clear and concise for the callback of the car.

18 November 2025

Completely satisfied with the service even though I have to return more part exchange due to wear & tear.

18 November 2025

Very well organised, the team were very efficient and friendly

15 November 2025

Pick up on time, service was great and car was returned clean.

13 November 2025

As above

11 November 2025

The staff were extremely welcoming and helpful at all times

11 November 2025

Customer service.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Arnold Clark Kirkcaldy BMW

Address

Carberry Place, Kirkcaldy, Fife, KY1 3NQ

Opening Hours

Mon–Fri:09:00 - 20:00
Sat:09:00 - 18:00
Sun:11:00 - 18:00

Phone

01592 657800

Map

Areas served

Kirkaldy as well as surrounding areas including Dunfermline, Glenrothes, Leven and Cupar

View map

Address

Carberry Place, Kirkcaldy, Fife, KY1 3NQ

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:Closed

Phone

01592 214035

Map

Areas served

Kirkaldy as well as surrounding areas including Dunfermline, Glenrothes, Leven and Cupar

View map

Address

Carberry Place, Kirkcaldy, Fife, KY1 3NQ

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:08:30 - 12:30
Sun:Closed

Phone

01592 214035

Map

Areas served

Kirkaldy as well as surrounding areas including Dunfermline, Glenrothes, Leven and Cupar

View map

Address

Carberry Place, Kirkcaldy, Fife, KY1 3NQ

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01592 214035

Map

Areas served

Kirkaldy as well as surrounding areas including Dunfermline, Glenrothes, Leven and Cupar

View map