OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
193 ratings and 96 comments received in the last 90 days.
09 March 2025
Ewan Dinning at BMW Kirkcaldy provided excellent support throughout the process
05 March 2025
Once again, could not have been happier with the whole process. Nothing was too much hassle, they really went above and beyond.
05 March 2025
Very satisfied with the service, I did have a couple of queries / issues and these were sorted quickly
05 March 2025
David kept us informed when the new car was due Always very efficient
05 March 2025
Welcoming and helpful but not pushy which I liked
05 March 2025
Various documents were emailed to me in advance which helped speed up the handover process
02 March 2025
Incredible, thank you bmw kirkcaldy
25 February 2025
Initial communication was not great but the staff member went off ill during the dealings and then left the company so I appreciate that was a factor. David Corstorphine who stepped in to take over was very good and the service returned to 'normal'.
24 February 2025
The car was delivered earlier than forecast. We were delighted.
12 March 2025
Good service from the staff
11 March 2025
Because I was completely satified!
10 March 2025
The service experience was very good indeed. I chose a waiting appointment and the car was back to me at the time agreed. The only niggle was that the service team could not print out a hard copy of the car's completed services to date.
10 March 2025
Staff are amazing
09 March 2025
Unfortunately 2 things - bought service plan with car which can not be used at BMW so having to take to a Fiat Arnold Clark not specialist As a result have to make another visit to Kirkcaldy BMW to get wheel alignment as they have equipment
09 March 2025
Rear internal panel was not replaced. Wrong date of manufacture on the Invoice.
09 March 2025
Great service and very helpful
09 March 2025
very friendly team
08 March 2025
Car was picked up and dropped off. Great communication with garage. Car was washed inside and out.
06 March 2025
Time frame provided was maintained and contact made to confirm completion of the work.
11 March 2025
Dishonest dealer shockingly bad service and would not recommend to anyone