OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
131 ratings and 73 comments received in the last 90 days.
05 June 2025
Sales staff very professional and courteous
02 June 2025
A very pleasant experience throughout. ALL members of staff were very courteous and helpful. My impression was that they worked in a pleasant and happy environment, and this impacted on the customer.
20 May 2025
I could not have asked for a better service from the branch in Kirkcaldy and I am extremely pleased with my new car.
14 May 2025
Friendly staff, kept up to date with delivery dates and was able to amend delivery to a suitable time for me
10 May 2025
The purchase of the vehicle was seamless.the guys in Branch did everything.. Nothing too much bother. They made delivery/ pick up of vehicle so exiting... car covered with silk blanket & huge red bow..& videoing the BIG reveal ?? So Memorable.
04 May 2025
This is the second car we have leased and the service hasn't changed its still great
30 April 2025
I was ecstatic and so was my fiancé. We were taking into a little show room and the car was covered and had a bow on it. David gave us tips on how best to record it and that was the icing on the cake after everything else he done to make it perfect.
30 April 2025
Everything was perfect and the car features were explained very well.
29 April 2025
Good customer service. Staff very friendly, knowledgeable and helpful throughout the sale and delivery of the car.
06 July 2025
Works all completed as agreed.
04 July 2025
Explained everything in detail and brought the car back for me
04 July 2025
Great experience and friendly staff.
03 July 2025
As indicated above everything went tp plan and I was treeted very warmly and with a lot of respect.
02 July 2025
The service manager and mechanics kept me informed as to the work being carried out and the outcome
02 July 2025
Start to finish very well treated and informed friendly team and Charlie was excellent
25 June 2025
It was very straightforward with little waiting around.
23 June 2025
Good
16 June 2025
I was well satisfied with my service experience, and technicians were on hand to answer questions that I had regarding my vehicle's service.
16 June 2025
great service
24 June 2025
Received a first class experience from knowledgeable staff, purchasing and handover was hassle free.