OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
213 ratings and 97 comments received in the last 90 days.
15 October 2024
Brilliant service from walking through the door to leaving in the new car a few months later. Communication was great and nothing was too much trouble. I know I could get in touch with any issue and I'd get a speedy response to solve the issue.
09 October 2024
All staff are customer orientated from the reception staff and product geniuses to the sales manager. All wanted to please and be informative to you as a returning customer.
09 October 2024
Everyone was, and is, extremely helpful and professional, nothing is ever a problem. I consider the staff to be excellent, a credit to both BMW and Arnold Clark.
03 October 2024
My wife and myself were well looked after by all the Staff in the showroom. Special mention to Adam Jarret our sales consultant who took the time and patience to help us purchase our new car.
02 October 2024
AC Kirkcaldy have never let us down
25 September 2024
Over the moon - five star treatment with the unveiling of my 235i - I was totally taken back by the personal touch of.arnold clark - the wow factor
17 September 2024
Ewan even knew the car genius stuff .
11 September 2024
Excellent service, I cannot fault one bit of it, this time round was probably the best service I have had whilst purchasing another vehicle. Adam Jarret who was my product consultant went above and beyond to secure my new vehicle.
10 September 2024
Adam kept me up to date every step of the way
27 October 2024
Always done what was asked of them - timed service has been great. Always friendly and courteous
26 October 2024
The video kept stalling at 10 seconds
25 October 2024
Very good experience.
25 October 2024
The staff are all very helpful
25 October 2024
Always fit me in on Saturday morning as I work away
24 October 2024
Work completed efficiently.
22 October 2024
After air vent changed found dirty marks on board
20 October 2024
Easy to book, kept up to date and everything went smoothly, Aaron was on hand to answer any questions and give great advice, the branch is always looking immaculate as well
20 October 2024
High quality throughout, from booking a date that suited to courtesy car and completing the work.
20 October 2024
Service was excellent
18 October 2024
The buying process happened earlier than we expected, meaning we were less organised than we should've been, but Sean Harley at Arnold Clark was exceptionally helpful in sorting everything out.