About Your Local BMW Retailer | Arnold Clark Kirkcaldy

01592 657800

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

119 ratings and 69 comments received in the last 90 days.

14 August 2025

Adam very good and also called the following day

03 August 2025

The centre were welcoming and efficient. Feel like I had a good experience, a good deal and looked after.

29 July 2025

All staff were professional, helpful and considerate and Ewan Dinning was a good person to do business with. He listened to any queries or concerns we had and explained everything to us.

24 June 2025

Received a first class experience from knowledgeable staff, purchasing and handover was hassle free.

05 June 2025

Sales staff very professional and courteous

02 June 2025

A very pleasant experience throughout. ALL members of staff were very courteous and helpful. My impression was that they worked in a pleasant and happy environment, and this impacted on the customer.

19 August 2025

Same comments as point 1 on survey

18 August 2025

It speaks for itself completely satisfied

18 August 2025

One star less this time because of the fact that there was stain marks on my white leather driver seat after somebody sat on with dirty trousers as well as they did not vacuum carpets properly.

17 August 2025

Impeccable service and nothing too much hassle to make the experience a great one.

14 August 2025

Salesman's was initially really good. Once they sold the car they weren't as interested in communicating. Reception staff and service staff have been very good and keeping me up to date when the car has been back getting the engine management light

13 August 2025

Happy with everything.

13 August 2025

Service always great.

12 August 2025

Good customer care

11 August 2025

Everyone friendly and helpful

10 August 2025

Was told by the representative who took payment and returned my keys that he was quote

See all reviews

09 August 2025

Courtesy car was a bonus when we had MOT difficulty. It took away any concerns! The excellent the garage gives is the reason we keep coming back!

07 August 2025

Good service provided however the promised written 2 year guarantee on the parts and work performed has not yet been provided.

05 August 2025

The staff are very professional and make the visit pleasant.

04 August 2025

Brilliant, i had the pick up and drop off, service and MOT.

03 August 2025

Great overall

02 August 2025

All good

01 August 2025

Extremely helpful staff, who provided clear costs upfront.

31 July 2025

Kept informed all way through.

31 July 2025

Trustworthy Feel safe as my car gets the best attention

30 July 2025

Couldn't programme replacement spare fob

28 July 2025

Charlie at Arnold Clark Kirkcaldy could not have help more and kept me updated throughout.

28 July 2025

As above.

26 July 2025

Professional,polite and made to feel comfortable.

26 July 2025

Dirt/oil finger print marks on every seat, centre console arm rest and right drivers side arm rest. Cream leather. I had to apply leather cleaner when the car arrived home. Disappointing as normally great service. 18 yrs of using this dealership.

26 July 2025

Excellent customer services

25 July 2025

I've never had any problems with any cars from Arnold Clark.

24 July 2025

Staff are friendly and I was welcomed at the reception desk with the offer of tea/coffee, felt like I'd been a customer for years

23 July 2025

Great BMW garage.

22 July 2025

Staff were pleasant and professional. Work was carried out timely and car was returned beautifully clean.

21 July 2025

Did not get his name but guy who seen me out to my car was very good ,curtious and informative regarding the recall on my X5.

19 July 2025

I felt very well looked after from collection of vehicle, communication, valeting of car, and resolution of issue.

16 July 2025

Good customer service.

15 July 2025

service available and completed in time

15 July 2025

Extremely satisfied with the friendly staff. From reception desk to service department staff.

13 July 2025

Terrible

09 July 2025

The service was as expected which was very good

09 July 2025

Work done quickly with no issues. Staff really informative and helpful

08 July 2025

Friendly and professional

07 July 2025

Easy transaction made simpler by fact had bmw warranty

06 July 2025

Works all completed as agreed.

04 July 2025

Explained everything in detail and brought the car back for me

04 July 2025

Great experience and friendly staff.

03 July 2025

As indicated above everything went tp plan and I was treeted very warmly and with a lot of respect.

02 July 2025

Start to finish very well treated and informed friendly team and Charlie was excellent

02 July 2025

The service manager and mechanics kept me informed as to the work being carried out and the outcome

25 June 2025

It was very straightforward with little waiting around.

23 June 2025

Good

16 June 2025

great service

16 June 2025

I was well satisfied with my service experience, and technicians were on hand to answer questions that I had regarding my vehicle's service.

15 June 2025

BMW Kirkcaldy rectified the issue with the car the same day and was ready for me to collect straight after work. Can't ask for better than that.

14 June 2025

Some minor issues with invoicing but resolved by servicing staff

12 June 2025

The experience like I said is always extremely exceptional, like after very well.

11 June 2025

Charlie service advisor was superb, really helpful, my car had a few issues with mot, price given, work carried out and courtesy car extended and the communication was on point at all times.

10 June 2025

Excellent level of attention and service from start to finish. Booking process was easy and smooth....also quick, with an appointment secured within a couple of days. Several points of contact to address any concerns, but there was no issues.

10 June 2025

Kept up to date throughout, car went in straight away and was ready very quickly which was great.

05 June 2025

My car was fixed

05 June 2025

Again very helpful and informative

05 June 2025

all aspects of visit handled competently, professionally and curteously.

04 June 2025

Can't fault it.

02 June 2025

Excellent experience, especially with the reception staff who were all exceptional

02 June 2025

Was fine, staff were very helpful.

02 June 2025

I was kept informed from notification, throughout the booking process, during the service and on completion. The receipt staff and service staff are friendly, professional and very helpful, they are all great ambassadors for the BMW brand.

01 June 2025

Door to door service no standing waiting for buses

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