OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
228 ratings and 125 comments received in the last 90 days.
05 April 2025
David the salesperson was very professional,Martin the Genie who took me on the test drive was excellent, good knowledge of the vehicle and what it can do. Shelly was very hospitable with coffee The Manager introduced himself and thanked me .
04 April 2025
They treated us well and stayed open late to do the handover on the last day of the month.
03 April 2025
Good comms and car arrived about 10 days earlier than expected
02 April 2025
Faultless service and attention..
30 March 2025
Excellent experience, always made to feel welcome and nothing was a bother.
30 March 2025
Sales rep Ewan Dinning at BMW Kirkaldy was very helpful. Great product knowledge regarding the B58. He made the whole process very enjoyable, nothing was ever too much trouble. Would recommend.
27 March 2025
Very satisfied with the experience again when trading my car in for a new one. All my questions were answered and it was a very pleasant process. Leaving with a new car which me and my family are very happy with.
26 March 2025
Great all round service
25 March 2025
Facilities were excellent, car was in pristine condition and sales agent kept us informed throughout.
15 April 2025
Service carried out
14 April 2025
Work was carried out with care and completed to a high standard
14 April 2025
Reliable, honest and professional.
14 April 2025
Helpful staff, kept informed about status of job
13 April 2025
Was nothing to hard for them explaining My queerie
13 April 2025
The initial booking being told i needed to give my car for the whole day because they need to do a free check, until the day i took the car in i thought i had to have this health check done. Stressful
13 April 2025
Our only negative relates to a faulty sensor which we reported to the Kirkcaldy branch in January to be told the earliest date available was 28th March and was advised we could go to any other BMW garage, not practical.
12 April 2025
Great communication throughout. Courtesy car was spotless and had no issues. Car was resolved and able to pick up same day. Coffee was also offered first thing when I arrived to drop my car off.
11 April 2025
Service department carried out work without any Drama
11 April 2025
Great service from service dept
10 April 2025
From getting an overnight test drive, to configuring a car to ultimately deciding on a car on the forecourt, I never felt pressured. Adam went above and beyond to get me the car i wanted, then phoned me the next to day to ensure I was getting on OK