OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
225 ratings and 91 comments received in the last 90 days.
28 August 2024
Everything was explained to our complete satisfaction and the entire process was smooth from start to finish.
18 August 2024
Consistent salesperson, competent and honest. Reception staff very efficient.
14 August 2024
Ewen kept in touch all through the process
04 August 2024
Knowing we are in good hands
22 July 2024
Everything went smoothly no issues at all
09 July 2024
Despite some issues with the purchase of my new car and trade-in, the BMW centre put right the new car issues and honoured the trade in amount. I am very satisfied with the overall experience.
03 July 2024
Completely satisfied in the end. car was dirty and water marks all over it. It's a brand new car. The car should have been in the hand over bay and wasn't. Adam rectified this and also had the car cleaned. These things should have been done prior.
02 July 2024
I would recommend this BMW Centre, this is the second new car I've bought from them everything about the process is explained and hassle free.
29 June 2024
Adam Jarrett deserves commendation, but all staff at Arnold Clark Kirkcaldy were exemplary. Truly.
03 September 2024
Car was clean on pickup, was kept informed throughout. Work being carried out required another day, no problem and courtesy car extended for the remaining time. Always a repeat customer.
02 September 2024
Easy
27 August 2024
All work was properly carried out and there was genuine care, particularly from the reception team involved.
27 August 2024
Very good service.
27 August 2024
My car is 5 years old and is still a dream machine to drive. Whatever adjustments were carried out at servicing were even able to improve its performance.
27 August 2024
MOT was completed and update/recall was also completed at same time which has helped problem we were having with car's performance
26 August 2024
Really pleased, a very nice experience!! From the reception team who were very helpful and courteous even offering coffee , the service team were great explaining everything that had been done and leaving some gifts for me thank you .
25 August 2024
As previously stated, the staff and helpful nature makes the dealership what it is.
25 August 2024
Prompt courteous service just as expected
25 August 2024
Everything was carried out as requested
29 August 2024
Before ordering my car I was supposed to be contacted to make sure that the car would be as I wanted. This didn't happen. Communication was patchy.