OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
150 ratings and 87 comments received in the last 90 days.
07 October 2025
Efficient and thorough
06 October 2025
Adam was really helpful through the process and made it a really great purchasing experience
03 October 2025
Very satisfied, my car was sparkling and sitting ready for me. Kacper took me through all the software in the car and help me set up my car and even offered to have a drive with me before taking it away.
03 October 2025
I received excellent customer service from start to finish which has not always been the case with other manufacturers.
30 September 2025
David was extremely helpful during the purchase of my new car
28 September 2025
As Abi e
26 September 2025
Staff were knowlegeable and helpful throughout the whole experience and made regular contact to update me on the progress of the sale.
20 September 2025
Adam was very receptive to all my queries and took the time to ensure that I was satisfied with my final purchase. He is a credit to the branch.
05 September 2025
Highly satisfied as product agent had a sincere approach. No heavy sell and as stated a good commercial approach.
11 October 2025
The team are friendly and professional,
10 October 2025
Work all done to a very good standard so far.
09 October 2025
See above
07 October 2025
First time using and no complaints.
07 October 2025
Nothing was too much trouble. Great customer service
05 October 2025
Great comms very convenient dates and timescales and friendly service - felt they really care for me and my vehicle
04 October 2025
Completely dissatisfied, My car was serviced by Arnold Clark in Kirkcaldy and the recall was repaired at the same time. The recall is still showing as outstanding and the service light is still on my vehicle almost 2 months later.
01 October 2025
Your technicians failed to rectify a problem i have been having with my accelerator for the past two years.
29 September 2025
Really impressed with the service plus the car being cleaned and the bottle of water left in the car.
28 September 2025
Great service
10 October 2025
My brand new car was bought on the Sunday and picked up on Tuesday with the car taxed and 5 day insurance cover Ewan Dinning was a pleasure to do business with and the deal was seamless with no issues and was completed very quickly and efficiently.