OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
197 ratings and 111 comments received in the last 90 days.
14 May 2025
Friendly staff, kept up to date with delivery dates and was able to amend delivery to a suitable time for me
10 May 2025
The purchase of the vehicle was seamless.the guys in Branch did everything.. Nothing too much bother. They made delivery/ pick up of vehicle so exiting... car covered with silk blanket & huge red bow..& videoing the BIG reveal ?? So Memorable.
04 May 2025
This is the second car we have leased and the service hasn't changed its still great
30 April 2025
Everything was perfect and the car features were explained very well.
30 April 2025
I was ecstatic and so was my fiancé. We were taking into a little show room and the car was covered and had a bow on it. David gave us tips on how best to record it and that was the icing on the cake after everything else he done to make it perfect.
29 April 2025
Good customer service. Staff very friendly, knowledgeable and helpful throughout the sale and delivery of the car.
28 April 2025
David Corstophine was extremely pleasant, helpful and not at all pushy. He was also very patient when we got delayed by half an hour on our way to collect the new car. The 'Genius', Cougar is truly exceptional. Knowledgeable, helpful and so friendly.
10 April 2025
From getting an overnight test drive, to configuring a car to ultimately deciding on a car on the forecourt, I never felt pressured. Adam went above and beyond to get me the car i wanted, then phoned me the next to day to ensure I was getting on OK
05 April 2025
David the salesperson was very professional,Martin the Genie who took me on the test drive was excellent, good knowledge of the vehicle and what it can do. Shelly was very hospitable with coffee The Manager introduced himself and thanked me .
28 May 2025
The service was undertaken promptly and I was kept informed.
28 May 2025
Very happy with service.
27 May 2025
It was quick and easy and very polite
26 May 2025
Both Kyle and Charlie were involved I was very happy.
25 May 2025
As above
25 May 2025
Vehicle was ready for pick up within timescale and recall also carried out..
25 May 2025
Work carried out efficiently and kept informed with progress.
22 May 2025
See above
22 May 2025
Serviced my car and washed car
21 May 2025
Reception colleagues were friendly Kept informed
20 May 2025
I could not have asked for a better service from the branch in Kirkcaldy and I am extremely pleased with my new car.